If you're exploring cryptocurrency investment in Taiwan, MAX Exchange stands out as a trusted and widely used platform. As a leading digital asset exchange under the Maicoin Group — one of Taiwan’s earliest blockchain pioneers — MAX offers seamless TWD trading, robust security, and a user-friendly experience tailored for both beginners and experienced traders.
This comprehensive guide walks you through everything you need to know: from registering your account and completing KYC verification, to securely depositing and withdrawing funds. Whether you're entering the crypto space for the first time or optimizing your trading workflow, this step-by-step resource ensures clarity and confidence at every stage.
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Why Choose MAX Exchange?
One of the biggest hurdles for new crypto investors is converting between fiat (like TWD) and digital assets. Many global exchanges don’t support direct New Taiwan Dollar transactions, forcing users into complex workarounds.
MAX Exchange solves this by allowing direct TWD trading pairs — such as BTC/TWD or ETH/TWD — eliminating the need for intermediary stablecoins. This makes buying Bitcoin or USDT with local currency fast, transparent, and efficient.
Additionally, MAX supports TWD deposits and withdrawals, making it a go-to gateway for converting profits back into fiat. With high liquidity and competitive exchange rates due to its leading trading volume in Taiwan, MAX ensures quick order matching and minimal slippage.
For most Taiwanese investors, opening an account on MAX is the natural first step into the world of cryptocurrency.
Is MAX Exchange Safe and Legitimate?
Security is paramount when choosing a crypto exchange. Here's why MAX has earned widespread trust:
✅ First Taiwanese Exchange with Trust-Protected User Assets
MAX is the first exchange in Taiwan to place user assets under third-party trust protection via Far Eastern Bank. This means your funds are legally segregated and safeguarded — even if the platform faces operational issues, your assets remain protected.
✅ Physical Office Presence
Unlike many online-only platforms, MAX operates a real-world service center in Taipei (No. 104, Section 1, Bade Road, Zhongzheng District). You can visit for assistance, boosting transparency and accountability.
✅ Cold Wallet Storage
The majority of user funds are stored in offline cold wallets, significantly reducing exposure to hacking attempts. Only minimal amounts needed for trading are kept online.
✅ Regulated and Compliant
MAX was among the first in Taiwan to comply with Financial Supervisory Commission (FSC) anti-money laundering (AML) regulations in 2021. It holds proper operating licenses and collaborates with major financial institutions.
Backed by reputable investors like Fubon Financial Holding, SBI Group (Japan), and the government-backed Industrial Innovation Fund, MAX operates with full transparency and real-name leadership — including CEO Sean Lee, a veteran from Qualcomm and Samsung.
While MAX itself is legitimate, always be cautious of scammers impersonating official staff or requesting transfers. Never share verification codes or login details.
How to Register on MAX Exchange – Step-by-Step
Before starting, gather these essentials:
- A valid ID (national ID card, passport, or driver’s license)
- A second ID document (health insurance card, utility bill, etc.)
- A smartphone or computer with a camera
- An active email address
- A mobile phone number registered under your name
Step 1: Download the MAX App
Available on Android and iOS, the MAX app provides full access to trading, deposits, and KYC functions. Open it and tap “Sign Up.”
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Step 2: Create Your Account
Enter your email and create a strong password (at least 8 characters with uppercase, lowercase, and numbers). After tapping “Register,” confirm your email using the code sent to your inbox.
Step 3: Complete KYC Level 1 Verification
This involves several sub-steps:
📱 Mobile Number Verification
Input your phone number and enter the SMS verification code.
🪪 Identity Information
Fill in personal details based on your ID. Set up an e-invoice carrier — we recommend linking to the government’s cloud invoice system for automatic lottery participation.
🧾 Personal Profile
Provide accurate information about your occupation, income range, and mailing address.
🇹🇼 Nationality & Document Upload
Upload four images:
- A selfie holding your ID and a handwritten note: “For MAX registration only, YYYY/MM/DD”
- Front of your primary ID
- Back of your primary ID
- A secondary document (health card, driver’s license, or phone bill)
Approval typically takes 1–2 business days.
Step 4: Complete KYC Level 2 – Link Your Bank Account
To enable TWD deposits and withdrawals, link a personal bank account under your name.
Important notes:
- Avoid using salary accounts if you work in finance due to compliance risks.
- You’ll receive a NT$1 test deposit from Modern Wealth Technology Co. — this confirms ownership.
- Changing banks later will temporarily disable deposits/withdrawals.
- Processing takes 3–5 business days.
Supported banks include:
- Taiwan Bank (004)
- CTBC (822)
- Cathay United Bank (013)
- E.SUN Commercial Bank (808)
- Far Eastern International Bank (805)
- Postal Savings (700)
- Taishin Bank (812)
- And more — over 30 institutions supported
What Is KYC and Why Is It Required?
KYC (Know Your Customer) is a standard financial regulation designed to prevent money laundering and fraud. Just like opening a bank account, exchanges must verify your identity before enabling key features.
On MAX:
- KYC Level 1: Enables crypto deposits, withdrawals, and trading
- KYC Level 2: Unlocks TWD deposit/withdrawal capabilities
We recommend completing Level 2 upfront to avoid delays when you’re ready to trade with fiat.
What If My MAX Verification Is Taking Too Long?
Due to rising demand, verification may take up to 5 business days. If you haven't heard back:
- Call customer service: (02) 2722-1314 (Mon–Fri, 10:00–12:30 & 13:30–18:00)
- Email: [email protected]
- Visit in person: Taipei storefront open daily 12:00–20:00
Pro tip: Calling during business hours often speeds up the process.
How to Deposit and Withdraw TWD on MAX
Once verified:
- Go to “Assets” > “Deposit” > “TWD”
- Select your linked bank
- Transfer funds via internet banking (no handling fee)
For withdrawals:
- Navigate to “Withdraw” > “TWD”
- Choose bank and amount
- Confirm transaction (NT$15 fee per withdrawal)
Start with a small test transfer (e.g., NT$100) to ensure accuracy.
While MAX excels at fiat onboarding, consider pairing it with an international exchange for broader options like futures, options, or yield farming. Use MAX to buy USDT (Tether) — a USD-pegged stablecoin — then transfer it abroad for wider trading opportunities.
Frequently Asked Questions (FAQ)
Q: Can I add a referral code after registering?
A: Yes! Existing users can input referral code 91ded008 in the app settings to unlock fee discounts.
Q: Does MAX support foreign nationals?
A: Yes, if you have an ARC or eligible residency status. Provide relevant documentation during KYC.
Q: Are there fees for TWD deposits?
A: No — incoming transfers are free. Withdrawals cost NT$15 each.
Q: How long do crypto withdrawals take?
A: Typically within 30 minutes after approval, depending on blockchain congestion.
Q: Can I use someone else’s bank account?
A: No — only accounts under your verified name are allowed.
Q: Is customer support available on weekends?
A: Phone support is weekdays only, but the Taipei branch is open daily from noon to 8 PM.
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Final Thoughts
MAX Exchange combines local convenience with global standards — offering secure TWD on-ramps, regulatory compliance, and strong investor protections. Whether you're buying Bitcoin for the first time or managing a diversified portfolio, MAX delivers a smooth, trustworthy entry point into cryptocurrency.
By following this guide, you’ve taken control of your registration journey — from setup to verification and beyond. Now you're ready to trade with confidence.
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