Overview of OKX User Satisfaction Surveys

OKX's User Satisfaction Surveys and any associated campaigns are governed by these Terms and Conditions (the "Terms"). Depending on your region and account registration, these promotions are offered by the specific OKX entity under which you are onboarded as a customer. These Terms work in conjunction with the OKX Terms of Service, which outline your broader rights and responsibilities as a user.

👉 Discover how participating in OKX surveys can benefit your trading experience.

The promotion begins on the dates and times specified in official communications for each individual campaign (the "Promotion Period"). The first X number of eligible users—specifically those registered with the applicable OKX entity—will qualify for rewards upon completing the survey during the active period. The reward, referred to as the "Gift," is detailed in the promotional materials for each campaign.

Eligibility and Geographic Restrictions

Participation in the survey is not available to users from certain countries or regions, as outlined in clause 2.2 of OKX’s general Terms of Service. Eligibility is subject to verification, and restrictions may apply based on regulatory requirements in specific jurisdictions.

Users should ensure they are accessing services through the correct regional entity, as OKX operates under different legal entities globally to comply with local regulations.

Regional Service Providers and Applicable Terms

• OKX Europe: Operated by OKCoin Europe Ltd, a Malta-registered company licensed by the MFSA as a Crypto-Asset Service Provider (CASP). This is not investment advice or an offer to buy, sell, or hold digital assets. For more information, refer to the OKX Europe Terms of Service.

  • Note: Crypto assets, including stablecoins and NFTs, are highly volatile and involve significant risk. They are not insured and may lose all value. Always consult a financial or legal professional before making decisions.

• OKX US: Operated by OKCoin USA Inc., a Delaware corporation and federally registered money service business (NMLS ID: 1767779). This entity serves users in approved U.S. states and territories.

  • Certain products may be restricted based on state regulations. U.S. users are strictly prohibited from accessing services offered by foreign OKX entities.

• OKX Australia: Served by two Australian entities—OKX Australia Pty Ltd (ABN 22 636 269 040) for digital currency exchange, and OKX Australia Financial Pty Ltd (ABN 14 145 724 509, AFSL 379035) for derivatives and margin services.

  • Services are intended for wholesale clients under the Corporations Act 2001 (Cth). Information provided is general and not personalized investment advice.
• OKX Bahamas: For users residing in Mexico who registered between November 16, 2022, and August 28, 2023, as well as institutional users registered on or after August 29, 2023.

• OKX Dubai: Operated by OKX Middle East Fintech FZE, licensed by the Virtual Assets Regulatory Authority (VARA) under VASP Reference: VL/23/12/003.

  • Offers VA Exchange, Management, Investment, and Lending services. Not intended for U.S. residents or jurisdictions where such services are restricted.
• OKX Brazil: Provided by OKX Serviços Digitais Ltda., serving Brazilian residents who registered on or after June 15, 2023, including migrated users.
• OKX Singapore: Operated by OKX SG Pte. Ltd., for users residing in Singapore who registered on or after October 13, 2023.
• Aux Cayes FinTech Co. Ltd: A Seychelles-registered company serving all other eligible users not covered by the above entities.

👉 Learn more about how OKX tailors its services to meet regional compliance standards.

Key Participation Rules

To qualify for the survey reward:

• Users must have completed or pass advanced identity verification on OKX.
• The promotion operates on a first-come, first-served basis.
• A maximum of 100 eligible participants will receive the Gift.
• Only one gift per recipient is allowed.
• Sub-accounts are not eligible to participate or claim rewards.

Reward Distribution and Value Disclaimer

Rewards will be distributed within 21 days after the Promotion Period ends. Please note that the value of the Gift—especially if it includes cryptocurrency—may fluctuate due to market volatility. The value at the time of withdrawal may differ significantly from the time it was awarded.

Cryptocurrencies and digital assets are inherently volatile. Prices can change rapidly, leading to gains or losses at any moment. Stablecoins, while designed to maintain value, are not immune to de-pegging events or market stress.

Legal and Financial Responsibilities

This campaign is not:

• Investment advice or a recommendation
• An offer or solicitation to buy, sell, or hold crypto assets
• Financial, accounting, legal, or tax advice

Participants should assess whether engaging with digital assets aligns with their financial situation and risk tolerance. Always consult a qualified professional for personal advice.

Additionally:

• All applicable taxes, fees, and expenses related to receiving or using the Gift are the sole responsibility of the recipient.
• OKX is not liable for any losses arising from participation or receipt of rewards.
• Not all products are available in every region due to regulatory constraints.

Modification and Enforcement of Terms

OKX reserves the right to:

• Interpret these Terms at its discretion
• Modify the Terms without prior notice
• Exclude participants or cancel the promotion at any time

We are not responsible for technical, typographical, or editorial errors in promotional materials.

👉 Stay informed about upcoming OKX promotions and user benefits.

Frequently Asked Questions (FAQ)

Q: Who is eligible to participate in the OKX User Survey?
A: Eligibility depends on your region and registration status. You must be a verified user onboarded under one of the listed OKX entities and meet identity verification requirements. Users from restricted jurisdictions are not eligible.

Q: How many people can win the survey reward?
A: Up to 100 eligible participants will receive the Gift on a first-come, first-served basis during the Promotion Period.

Q: Can sub-account holders participate?
A: No. Only primary account holders who have completed advanced verification are eligible. Sub-accounts cannot participate or receive rewards.

Q: When will I receive my reward?
A: Rewards will be distributed within 21 days after the campaign ends. Delays may occur due to system processing or verification checks.

Q: Is the value of the reward guaranteed?
A: No. If the reward includes cryptocurrency, its value may fluctuate based on market conditions between awarding and withdrawal.

Q: Are there tax implications for receiving a gift from OKX?
A: Yes. Recipients are solely responsible for reporting and paying any applicable taxes related to the Gift in their jurisdiction.

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