In today’s fast-evolving cryptocurrency landscape, securely managing digital assets is more important than ever. SecuX hardware wallets—such as the W10, W20, and V20—offer robust, user-friendly solutions for sending, receiving, and storing a wide range of cryptocurrencies. Whether you're new to crypto or an experienced investor, understanding how to efficiently handle transactions ensures both safety and peace of mind.
This comprehensive guide walks you through everything you need to know about using your SecuX wallet for seamless crypto operations, from supported coins and account limits to transaction troubleshooting and network compatibility.
Supported Cryptocurrencies and Tokens
One of the standout features of SecuX wallets is their extensive support for over 10,000 coins and tokens, making them ideal for multi-chain investors.
The following major cryptocurrencies are fully supported:
- Bitcoin (BTC)
- Ethereum (ETH)
- Litecoin (LTC)
- Binance Coin (BNB)
- Ripple (XRP)
- Dogecoin (DOGE)
- Tron (TRX)
- Stellar (XLM)
- Dash (DASH)
- Groestlcoin (GRS)
- DigiByte (DGB)
- Bitcoin Cash (BCH)
Additionally, SecuX supports:
- All ERC-20 tokens on Ethereum
- All BEP-20 tokens on Binance Smart Chain
- TRC-10 and TRC-20 tokens on Tron
- SPL tokens on Solana
- Over 300 EVM-compatible chains
👉 Discover how to securely manage your multi-chain portfolio today.
While this broad compatibility offers flexibility, it's important to note that testnet networks are not supported. Always ensure you're interacting with mainnet assets to avoid loss of funds.
For the most up-to-date list of supported networks and tokens, refer to trusted blockchain explorers like Etherscan, BscScan, Tronscan, and Solscan.
Managing Multiple Accounts
SecuX wallets support up to 500 accounts, giving users the freedom to organize different cryptocurrencies, tokens, or investment strategies across separate accounts. This is especially useful for traders managing diverse portfolios or individuals who want to separate personal and business holdings.
You can easily add new accounts via:
- SecuXess Web App (compatible with Chrome)
- SecuX Mobile App (available for W20 and V20 models with Bluetooth)
Each account operates independently, allowing for customized security settings and transaction tracking without compromising performance or usability.
How to Receive Crypto in Your SecuX Wallet
Receiving funds into your SecuX wallet is simple and secure. Follow these steps:
- Open either the SecuXess web app or the SecuX Mobile app.
- Select the cryptocurrency you'd like to receive.
- Generate a receiving address specific to that coin or token.
- Share the address with the sender.
❗ Critical Tip: Always verify the correct network before sharing your address. For example:
- Use ERC-20 for Ethereum-based tokens
- Use BEP-20 for Binance Smart Chain tokens
- Use TRC-20 for Tron-based transfers
Sending funds via the wrong network (e.g., sending BEP-20 USDT to an ERC-20 address) may result in permanent loss of assets.
After receiving funds, sync your device with SecuXess or the mobile app to update your balance and confirm the transaction on-chain.
How to Send Crypto from Your SecuX Wallet
Sending crypto is just as straightforward:
- Connect your SecuX device to SecuXess or the SecuX Mobile app.
- Choose the asset you want to send.
- Enter the recipient’s address and amount.
- Confirm the transaction details on your hardware wallet screen.
- Approve the transaction using your device’s physical buttons.
Hardware confirmation adds an essential layer of security by ensuring no malware can approve transactions without your direct input.
As with receiving, double-check the recipient’s address and network type before confirming. Once broadcasted to the blockchain, transactions are irreversible.
👉 Learn how top traders protect their digital assets during transfers.
Why Aren’t My Funds Showing Up?
It’s not uncommon for users to wonder why recently transferred funds haven’t appeared in their wallet. Here are the most common reasons:
1. Wallet Not Synced
SecuX devices are offline storage tools. To view updated balances, you must connect to SecuXess or the SecuX Mobile app to sync with the blockchain.
2. Low Network Fees
Transactions with low gas fees may take longer to confirm—sometimes several hours or even days—depending on network congestion.
3. Incorrect or Unsupported Network
If you sent VET (VeChain mainnet) instead of VEN (ERC-20), it won't appear in your wallet since SecuX only supports VeChain ERC-20 tokens, not VET on its native chain.
4. Wrong Address or Failed Transaction
Always verify the recipient address. If a transaction fails due to an error, your funds will typically be returned, but network fees are usually non-refundable.
To check transaction status:
- Use Etherscan.io for Ethereum transactions
- Use Blockchair.com for Bitcoin
- Use network-specific explorers for other chains
Can I Add Custom ERC-20, BEP-20, TRC-20, or SPL Tokens?
Yes—you can manage custom tokens directly through your wallet interface.
Here’s how:
- Ensure the token has been successfully sent to your wallet address.
- Connect your SecuX device to SecuXess or the mobile app.
- Navigate to "Manage Tokens".
- Enable display for the desired token.
No prior setup is needed—you don’t have to “add” a token before receiving it. As long as the transaction is confirmed on-chain, the asset exists in your wallet; enabling it in "Manage Tokens" simply makes it visible in your portfolio.
This applies equally to:
- ERC-20 (Ethereum)
- BEP-20 (BSC)
- TRC-20 (Tron)
- SPL (Solana)
Does SecuX Support Native Segwit Bitcoin Addresses?
Absolutely. SecuX wallets support multiple Bitcoin address formats for enhanced compatibility:
| Format | Address Starts With | Supported? |
|---|---|---|
| Segwit | 3 | ✅ Yes |
| Native Segwit | bc1q | ✅ Yes |
| Taproot | bc1p | ✅ Yes |
| Legacy | 1 | ⚠️ Receive only |
While you can recover existing Legacy accounts, creating new ones in Legacy format is not supported. We recommend using Native Segwit (bc1q) or Taproot (bc1p) addresses for lower fees and better efficiency.
Frequently Asked Questions
Q: How do I know which network to use when sending or receiving?
Always match the network of the sender. For example, if someone sends USDT via Binance Smart Chain (BEP-20), provide your BEP-20 address—not ERC-20.
Q: Can I recover lost funds if I send crypto to the wrong network?
Unfortunately, blockchain transactions are irreversible. If you send funds to an unsupported network (e.g., VET to a VEN address), recovery is nearly impossible. Always double-check!
Q: Why do I need to sync my wallet after a transaction?
Since SecuX is a cold wallet, it doesn’t connect directly to the internet. Syncing via SecuXess or the mobile app pulls the latest blockchain data so you can see updated balances.
Q: Are testnet tokens supported?
No. SecuX wallets only support mainnet assets. Testnet interactions are not recognized.
Q: Can I use my SecuX wallet with third-party apps?
Yes—SecuX integrates with popular platforms like MetaMask and Ledger Live for expanded functionality across DeFi and NFT ecosystems.
Q: What happens if my transaction gets stuck?
Stuck transactions are usually due to low gas fees. Some networks allow “speeding up” or replacing the transaction via your wallet interface.
Final Thoughts
Managing crypto transactions with a SecuX hardware wallet combines strong security with broad compatibility. With support for over 10,000 assets, multi-account management, and seamless integration across major networks, SecuX empowers users to take full control of their digital wealth.
Remember: always verify networks, keep firmware updated, and never share your recovery phrase.
👉 Secure your crypto future—start managing transactions like a pro.